Frequently Asked Questions

Business Machines

Paper/Notebooks

Office Supplies

Furniture


Business Machines

  • Is my printer warranty void if I use Basics® toner? No. However, if damage is due to a cartridge defect, manufacturer's warranties apply.
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  • How meaningful are the ppm (page per minute) print speeds? Like gas mileage numbers, ppm speeds vary widely depending on your computer, software and print job. Numbers quoted are based on ISO test standards at default settings and are useful when comparing relative speeds across brands.
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  • How do I reset my router? Use the end of a paper clip and push it into the little hole labelled RESET.
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  • How often should I oil my shredder? For a cross cut, every time you change the bag, for a strip cut about once/month.
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  • I need to buy a shredder. What quality is most important? Check the usage/cool off periods against your normal frequency of use to decide what best suits your situation.
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  • I loaded labels into my thermal printer, why won't they print? Try pushing the spools tightly against both sides of the roll.
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  • If a hard drive fails, does the warranty cover retrieval of data? No. Vendor warranties only cover item replacement. Third-party service companies can sometimes rebuild the operating system and recover data.
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  • What does the indicator light on a surge bar actually indicate? All it indicates is that power is flowing. It does not mean the bar is protecting anything.
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  • Why are vertical stripes appearing on my Brother label? You're near the end of the roll; time for a new cartridge.
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  • Why do some printers use ribbons, while some use ink rollers? Ribbons are used in high speed, heavy duty calculators; rollers are for more casual use.
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Paper/Notebooks

  • What is "cheque fraud-resistant" ink?Cheque fraud-resistant inks are pigment-based rather than dye-based. While not permanent, pigment inks cannot be removed b organic solvents, used to "wash" cheques for fraudulent purposes.
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  • What does "perfect bound" mean?It means the block of pages is glued into the spine and covers in one piece so that individual pages can't fall out. It also means the lines match across the 2-page spread.
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  • Are the prongs on the 11" X 8-1/2" report cover the same distance apart as a normal 3-hole punched paper's?Yes. The prongs are 8-1/2" from centre to centre.
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  • Can I recycle envelopes with mailing labels on them?Eco labels use a waterbased glue that is harmless and can be recycled. Permanent label adhesive, however, poisons the chemicals used in making pulp preventing the envelope from being recycled.
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  • Can I put shredded paper in a recycling bin?No, it needs to be in its own bag. The shredded pieces are too small to be separated in the normal waste handling process.
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  • Do business cards print okay in a high speed printer?Use the direct-path, manual feed option to avoid bending problems.
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Office Supplies

  • How many sheets can a normal paper clip securely hold?About 30 sheets of paper. Plastiklips hold the same amount as paper clips.
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  • How many sheets can a regular hanging folder hold?Usually 350 sheets or 1 1/2" of material. If you need more room, extra capacity folders are on page 216.
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  • What is the difference between top-load and side-load page protectors?Top-loaded contents can be removed without opening the binder and don't need to be 3-hole punched. They do, however, stick out over the top of the binder.
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  • How can I get Krazy® Glue off my fingers?Nail polish remover or any acetone-based solvent.
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  • How many rubber bands are there in a 4 oz box?For Basics® standard grade bands, the 4 oz box count holds from 560 for a #14, 150 for a #33, and 80 for a #64. The cheaper the grade, the fewer per ounce.
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  • Is there a highlighter that won't smear pen ink?The Staedtler Textsurfers - regular or gel - are the best, especially for gel ink.
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  • What does "flat clinch" mean?It means that the staple will be flattened squarely by the stapler.
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Furniture

  • What's the difference between a regular lateral and an end tab filing cabinet?End tab cabinets do not have sliding drawers like lateral cabinets. Instead, files are pulled from the cabinet using the tabs on the folders. End tab cabinets also tend to be taller and not as deep, making better use of available floor space.
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  • How hard are undercounter drawers to mount?Most require four screws for the plate underneath the desk (requires lying on your back) and another four to mount the actual platform to the arm assembly.
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  • What makes a chair suitable for intensive use?Heavy duty mechanisms, reinforced back and arms, stronger fabric, and denser foam padding provide better support and durability over extended periods of use.
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  • What type of lamp is best for reducing eye strain?The full spectrum lamps (like VisionMax) reduce glare and match real daylight's colour temperature.
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  • Why are my chair casters wearing a hole in the chairmat?Chairs come with carpet casters, you need a hard floor caster for use with chairmats.
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